Know what Buddhism taught me about technical support

Know what Buddhism taught me about technical support

Here at our company, those who serve customers in technical support are the experts themselves. For a long time, we rotated the devs who supported them: every week three different people attended to all called technicians. In my case, the job was to answer the tickets...
Getting Started with Lean UX and User Analytics

Getting Started with Lean UX and User Analytics

The digital industry allows the measurement of user behavior with tracking tools, which is incredible for the design process. With this data and the continuous improvement mindset it is possible to postpone countless hours of analysis and react just in time based on...
30 Best Practices and Tips for Ruby User

30 Best Practices and Tips for Ruby User

In this posts I have selected and compiled some Best Practices and Tips for Ruby users that I have learned up till now. They are the result of a year and a half of experience working on a Business Intelligence and Big Data project. I believe the development of this...